Privacy Policy

This policy applies to the website of Adstream Limited. The policy explains how Adstream handles personal information about clients and other people who access the Adstream website.

This Privacy Policy is subject always to the requirements of the privacy legislation of any applicable jurisdiction (collectively the "Act"). The purpose of this Privacy Policy is to disclose the information gathering and dissemination practices of Adstream and to assure you that we do not breach our obligations under the Act.

Personal Information

Your personal information is any information or opinion about you from which your identity is clear or can reasonably be linked to your name, address, or other identifying features of you.

Security Policy

Your personal information is any information or opinion about you from which your identity is clear or can reasonably be linked to your name, address, or other identifying features of you.

adstream utilises the eMatters Payment Gateway for online credit card transactions. eMatters processes online credit card transactions for companies in almost all industries in New Zealand and Australia.

  • All online credit card transactions performed on this site using the eMatters gateway are secured payments.
  • It is fully automated with an immediate response.
  • No human intervention is required to complete this credit card transaction.
  • No record of your complete Credit Card Number is made available to adstream.
  • All transactions are performed under 128 Bit Thawte SSL Certificate.
  • eMatters has been certified by their processing bank.
  • eMatters has been approved by many global banks.
  • eMatters does not receive these funds; they are deposited directly with adstream.
  • Verified by Visa and MasterCard SecureCode enabled.
  • IP Global Positioning Fraud Management Software.
  • BIN checking, ensuring the cardholder is linked to the correct bank.

For more information about eMatters and secure credit card payments, please visit www.ematters.com.au.

Personal Information Collected by adstream

We collect personal information to provide you with

  • access to the adstream website and services,
  • information on the services you have requested from us; and/or
  • information on other products and services offered by us.

What we collect

For Visitors to the Adstream website - our web server recognises only your domain name and information on each page that you access or visit, and information volunteered by you included in an email from you to an Adstream staff member. For Registered Users of the Adstream website - we collect your email address, company name, first name, last name, position, mobile number, email address, password to log onto the adstream website, your user permissions through a new-user set up form that is completed by you and could include other personal information, including information on each proxy and pages that you have accessed or visited.

Why we Collect it

The information we collect from the Web site is used for:
  • internal review to improve our services,
  • to contact you if you have requested it; or
  • user registration and access to the adstream website.

If you have placed an enquiry about our services your details may be placed on an internal mailing list and you may receive periodic contact from us with information about new services or promotional offers from adstream. You can be removed from this mailing list at any time by contacting us by phone, e-mail or writing us a letter. Information collected is not shared with any third parties.

Use of E-mail Address

If you supply us with your e-mail address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address.

Use of Postal Address

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address.

Use of Telephone Number

If you supply us with your telephone numbers on-line you will normally receive telephone contact from us with information regarding enquiries you have placed on-line. However you may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

Use of Cookies

A cookie is a bit of information that is temporarily stored in your computer's memory, not on your computer's hard drive. The tools and features available on the adstream website require the use of cookies and adstream will not function correctly without the use of cookies.

Use of Ad Servers

An ad server is a piece of software which controls the adverts you see in your browser when you visit certain sites. These banner ads are based on your customisation options or your web surfing behaviour. We do not partner with or have special relationships with any ad server companies.

Methods of Collecting Personal Information

We will collect personal information only in ways permitted by the Act. We will not collect personal information unless:

  • the information is necessary for one or more of our functions;
  • the collection is lawful, fair and not unreasonably intrusive; and
  • you are made aware of such collection.

Disclosure and Lawful Use of Personal Information

We will only collect, store, use or disclose your personal information:

  • in a manner consistent with the primary purpose of its collection (to enable you to use our services), or for another purpose related to that primary purpose, but only if you would reasonably expect your personal information to be used or disclosed for that other purpose;
  • with your consent; or
  • as otherwise permitted by the Act.

Access to Personal Information upon Request

Upon request we provide site visitors with access to communications that the consumer/visitor has directed to our site (e.g. e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, writing to us at the above address or calling us at the above telephone number.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, communications that the consumer/visitor has directed to the site. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

As an adstream user, you have a right to request your personal information held by us. We will take all reasonable actions to ensure that the personal information we collect and record is accurate and complete and you also have the right to correct any inaccurate personal information.

You may request to review your personal information at any time and request that any corrections are updated. We will provide you with access to your personal information as soon as possible after the request is received by you, unless prohibited under the Act (or other relevant legislation). If we refuse to give you access to your information we will let you know the reason in writing.

All requests should be addressed to:
Adstream Limited
PO Box 9473
Newmarket
Auckland 1001 Facsimile: +64 9 5207407
Phone Number: +64 9 9131479
Email: support@adstream.co.nz

We will answer your enquiry as soon as we can. If you are not satisfied with the response you receive from adstream, you should direct your concerns to:

Privacy Commissioner
Office of the Privacy Commissioner
PO Box 10094
Wellington

If you have any questions or would like further information about our privacy and information handling practices, please contact us at the address set out above.

Making a Complaint

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number or contact the:

Office of the Privacy Commissioner
Enquiries line: Phone 0800 803 909 or put your complaint in writing to:
Office of the Privacy Commissioner, PO Box 10094, Wellington

Monitoring and Removing Information

We may monitor and keep hold of any information you send to us. Where information is stored, collated or published by us (as permitted by the Act) we may remove such information if we consider it is appropriate to do so.

Security of Personal Information

adstream will use all reasonable security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Should any information be accessed illegally by a third party by negligence or otherwise, adstream is not liable for any loss, damage, costs, liability or other form of contribution. If you suspect that someone has unauthorised access to, or has made unauthorised use of, any of your personal information, please contact us as soon as possible.

Destruction of Personal Information

We will take all reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any of the purposes detailed above.

Modification of Privacy Policy

We reserve the right to modify this Privacy Policy at any time, continually complying with the "Act" and generally making changes available to you.

Links to Third Party Websites

This website may contain links to other sites. Please note that this Privacy Policy applies solely to us and we are not responsible for the privacy practices of any other website. We encourage you to read the privacy policies of every website that collects personal information.

Further Information on Privacy

Further information on privacy issues in New Zealand can be obtained at the following URL http://www.privacy.org.nz

Refund Policy

The quicksend service includes verifying, rectifying (where possible) and sending your ad to the specified publisher, however all parts do not have to be completed for the service to be chargeable. By uploading a file and completing the credit card payment authorisation, you are agreeing to the quoted cost. If the ad fails the validation checks and you elect not to submit a new file, we deem that our service has been employed and you will not be entitled to a refund. If your ad passes the checks and does not require any rectification, and is sent to the publisher to download, we will deem that the service has been delivered to you and you will not be entitled to a refund.

However if an ad that passes the validation checks, is not made available for the publisher to download, Adstream will willingly refund the payment made.

To apply for a refund email all the job details to info@adstream.co.nz

Please note that a confirmation of the ad having been successfully received by the publisher is automatically emailed to the registered address. If you have not received a delivery confirmation by the publication material deadline please phone our helpdesk on 09 281 3660.